Returns & Exchanges

At Oricle Hearing, we want you to be completely satisfied with your auditory experience. If you are not happy with your purchase, you can return your device within 45 days of receipt for a full refund or exchange.

1

Initiate Your Request

Contact our dedicated support team via email or phone to receive your Return Merchandise Authorization (RMA) number and detailed shipping instructions.

2

Pack Securely

Place the hearing device and all original accessories, including the charging case and manual, into the original packaging to ensure safe transit.

3

Ship the Package

Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

4

Quality Inspection & Refund

Once our technicians inspect the returned items, we will process your refund or ship your replacement device within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing